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Running a pharmacy can be quite challenging. With countless medicine in the store, it becomes difficult to find medicines when a customer is at the cash counter. In addition, keeping a check on the stock and expiry date of the medicines is extremely crucial.

Investing in a barcode scanner that is especially built and designed keeping pharmacy business in mind, can help solve all the challenges. Pharmacy these days are moving towards innovations and deploying new technology to overcome these issues.

The Problem

Pharmacy managers are often found complaining about the issues in coordinating with the vendors for inventory. Customers find it difficult to connect with pharmacies to inquire about the medicines they order and mostly return empty handed. Some customers call the pharmacies in advance before showing up for the order they place while some don’t. For decades, pharmacies are looking for options to keep the customers informed about the status of their medicines.

Datalogic 4000 series was recently launched that helped pharmacies to smoothen their customer experience.

Pharmacy managers are often found complaining about the issues in coordinating with the vendors for inventory. Customers find it difficult to connect with pharmacies to inquire about the medicines they order and mostly return empty handed. Some customers call the pharmacies in advance before showing up for the order they place while some don’t. For decades, pharmacies are looking for options to keep the customers informed about the status of their medicines.

Datalogic 4000 series was recently launched that helped pharmacies to smoothen their customer experience.

The Solution

Medsen Apotheken is an amongst popular pharmacies that own 42 pharmacies with over 500 employees that collaborated with Datalogic to come up with a solution that helps to send a notification to the customer, whenever the medicine is ready for collection. This pharmacy has been able to successfully streamline their daily operation using the Datalogic Barcode Scanner. This popular scanner company built a solution especially for this pharmacy that created a link between the collection system and the information system. This solution contains important information including the name of the medication, customer details and availability of the medication. The staff members can simply inform the customers about the status of their medicine using their mobile numbers.

Datalogic’s new Gryphon series 4000 is one of the most appropriate barcode scanners that allows pharmacies to keep their customers updated. These scanners allows complete mobility because of their wireless feature, the staff members can use these scanners without using a computer or a laptop. With a bright screen to display the product information, these scanners are extremely simple to operate.

Pharmacies around the world are using the Gryphon imagers to track the all their product and trace their inventory to keep their customer informed and offer absolute clarity.

The Impact

Pharmacies that have invested in these scanners have been impacted quite positively. The number of calls these outlets now receive is much lesser than before. All the information that they require about a particular medicine can be easily accessed. Increase in efficiency of the staff members and decreased work load are amongst few results that pharmacies could achieve by using these scanners. The Datalogic Barcode Scanner has proven its ability to enhance the customer experience in this industry and helped business to invest their time in more important things.

The storage location of a medicine can quickly be located whenever a prescription is ready which certainly reduces the average time a staff member spends to search for a medicine. Shelving medicines was a much time consuming task earlier. Pharmacies can easily save up to 40 per cent of their time by using these imagers.

Most importantly, these scanners have reduced the scope of human errors to almost negligible. Keeping the record of the inventory has never been easier, pharmacies can simply archive the prescriptions digitally and store them for many years. This not only helps meet legal requirements but also helps in tracking every prescription in a few minutes.

Datalogic Barcode Scanner has been launched as a blessing to the pharmacies that has not only made the users life easy but also enhanced customer’s experience.

HUNTINGWOOD

Liberty Rd, Huntingwood,
NSW 2148, Australia
(Sydney)

ACACIA RIDGE

Mortimer Rd, Acacia Ridge QLD,
Brisbane 4110, Australia
(Brisbane)

 

BOX HILL

Middleborough Rd, Box Hill VIC,
Melbourne 3128, Australia
(Melbourne)

RYDALMERE

Quantum Corporate Park , Victoria Rd Rydalmere,
NSW 2116, Australia
(Sydney)

EASTERN CREEK

Wonderland Drive, Eastern Creek,
NSW 2766, Australia
(Sydney)

FORTITUDE VALLEY

Brunswick Street, Fortitude Valley,
QLD 4006, Australia
(Brisbane)

ROSEBERY

Dunning Ave, Rosebery,
NSW 2018, Australia
(Sydney)

BANYO

Northlink Tufnell Rd Banyo,
QLD 4014, Australia
(Brisbane)

TINGALPA

Proprietary St, Tingalpa,
QLD 4173, Australia
(Brisbane)

WETHERILL PARK

Lagana Pl, Wetherill Park,
NSW 2164, Australia
(Sydney)

SURREY HILLS

Riversdale Rd, Surrey Hills,
VIC 3127, Australia
(Melbourne)

Kings Park

Garling Road, Kings Park,
NSW 2148, Australia
(Sydney)